We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than naseehat.my. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https“.

We endeavor to make every transaction you make at naseehat.my 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at naseehat.my.

* SSL available only if you make payment through our payment gateway.

One of the possible problem is that your account is not verified. A email with a verification link has been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at support@wordpress-884510-3069216.cloudwaysapps.com for technical assistance.

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window to enter your email address (it must be the same email address you registered with naseehat.my. The password will be sent automatically to the registered email address.

Go to My Account page, login and you can modify your account details there.

Unfortunately no. By creating an account with us, it will be easier for you to shop with us next time. All information such as name, address and contact details will be automatically retrieved from your account.

Just subscribe to our newsletter, which we publish weekly, or alternatively you can subscribe to our facebook page to get the latest updates on our New Arrivals, Best Seller Products and Special Deals.

Order Received: This email informs you that  naseehat.my has received your orders and will process it as soon as possible.

Order Processed: This email confirms naseehat.my has processed your order.

Order Shipped: This email confirms that naseehat.my has delivered/shipped the order to your shipping address.

Kindly contact us at support@wordpress-884510-3069216.cloudwaysapps.com for further enquiries. We will try our best to assist you or recommend you an alternative.

Kindly go to our How to order link at the Information Section below

There is a charge of 4.5% of your total order. This charge will be taken by paypal. By ordering, you have agreed to pay the charged amount.

Unfortunately, no. We do not offer orders or payment made via ATM bank transfers, currently.

Yes we do ship internationally. Please see international rates at Delivery Information

Please email us directly to support@wordpress-884510-3069216.cloudwaysapps.com with your transaction id/order id. You will have to top up for the shipping fee.

Unfortunately, no. We have made every effort to display, as accurately as possible, the colors of our products that appear on our website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The position of pattern/design may vary slightly from what you see (example : the position of the flowers may be at different places). If u have any doubt of our products, you may purchase it from our boutique to avoid any misunderstanding in the future.

We ship everyday. But due to large order, Posting will be done usually 1-3 business days after payment received.
Bear in mind that we need time to check your payment and wrap your items before sending it to the post office. Be patient =) Once they are shipped out, we will notify you with the tracking number. Please bear in mind, that Naseehat will not be taking any responsibilities of any missing parcels, lost items during transactions, damage of the items, or late delivery as ABX XPRESS will be held responsible. However, we can help to track your parcel in case something happens.  For more information or for any enquiries about your parcel, please call ABX XPRESS..

Please take note that orders made on Friday, Saturday and Sunday will be shipped out the following Monday

We’re very sorry at the moment we do not offer expedite shipping. Orders are processed sequently, we will ship those who ordered before you.

Tracking number will be given once your order is shipped. If the addressee is not available during ABX XPRESS delivery, we advise her/him to pickup his/her item at nearest ABX XPRESS branch. NO REFUND or EXCHANGE is allowed if you missed the delivery. Furthermore, the buyer has to top up shipping cost again if the parcel is returned to us. We don’t provide refunds if you change your mind and do not want the parcel re-sent.

Unfortunately, we dont do refunds if your parcel is not delivered/missing. ABX XPRESS will be held responsible on handling the shipping. We can provide true details that we have sent the parcel out. However, we can make a claim for you to ABX XPRESS. The process of refund will take about 3 months. Only part of the total you paid, will be returned to you by ABX XPRESS.