Shipping Policy

Effective Date: 14 October 2026

Naseehat ships orders from Malaysia using Pos Laju. This policy explains how long delivery takes and how much it costs.

1. Processing & Delivery Time

Order processing: 1–3 business days after your payment is confirmed.
Peninsular Malaysia: 3–5 working days after dispatch.
Sabah, Sarawak & Labuan: 5–6 working days after dispatch.
Singapore: depends on the courier and customs clearance.

Orders placed on weekends or public holidays are processed on the next business day. Delivery may take longer during festive seasons, sales campaigns and courier peak periods.

You will receive a tracking number by email once your order is shipped. You can also check your parcel on our Track Order page.

2. Shipping Rates

Shipping fees are calculated at checkout based on your delivery address:

Peninsular Malaysia: RM8 (1–2 items), RM10 (3 items and above)
Sabah, Sarawak & Labuan: RM18 (1–2 items), RM20 (3 items and above)
Singapore: RM80 for parcels up to 1kg, plus RM5 for each additional kg or part of a kg (maximum 30kg per order)

We currently ship within Malaysia and to Singapore only. From time to time we may offer free shipping promotions, which will be clearly stated on the website.

3. Orders to Singapore

Orders shipped to Singapore may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in the product price or shipping fee and must be paid by the recipient.

4. Failed Delivery

Please make sure someone is available to receive the parcel at the delivery address. If the courier cannot deliver, they will usually leave a notice or contact you to arrange re-delivery or collection at the nearest branch.

If a parcel is returned to us because it was not collected, or because the address given was incorrect or incomplete, we can send it again after you pay the shipping fee again.

5. Delivery Issues

Please make sure your shipping address and phone number are complete and correct. Naseehat is not responsible for:

Delays caused by the courier or by events beyond our control
Parcels lost or delayed because of an incorrect or incomplete address
Parcels marked as delivered by the courier but not received by you

In any of these cases we will still help you follow up and make a claim with the courier. If your parcel arrives damaged, please refer to our Refund Policy.

6. Contact Us

For any delivery question, contact us with your order number:

Naseehat Holding Sdn Bhd (202101003053 / 1403351-U)

Email: support@naseehat.my

WhatsApp: +6 010 3181 405 (Monday – Friday, 8.30am – 5.30pm)