( this term not including SALE ITEM , as-is or any item we already mentioned there is minimal defect in product details )

Firstly, we apologise if the products received was damaged. 

1. Please email us using the contact us form or email us at support@wordpress-884510-3069216.cloudwaysapps.com as soon as possible.
2. Replacement must be informed as soon as possible within 3 days after receiving. 
3. NO REFUND. Only exchange, this is to avoid worn item returns and want a money back. It is easily to do on hijab and we have encountered many do that. 
4. Customer can request for an exchange with any of the items available only with same value or higher.
5. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.

6. Return postage will be return in store-credit only

( not applicable on sale item)

We apologise if the products received was not satisfactory. Yes, you may return it for an exchange with other product. No monetary refund and sales items are not eligible for this term.

For the items to be eligible for a return and exchange, they will have to meet these requirements:

• The item(s) to be exchanged must be notified and returned to us within one week of receiving it.
• If there are price differences between the returned and new item, e.g: original RM49, new RM59; the charges applicable is  Total Value + RM10 + postage (minimum RM7). 
•  You may change to different product with same value or lesser ( the balance will not be refunded)
• You can exchange to higher value but you need to topup
• Shipping cost have to be born by you in and out. 
• All item must be packed in original condition and item must be unworn/unwashed. Tag cannot be removed
• Item will be checked first and let you know if the item can be exchange or not ( in term of condition )
• The item must be returned within the stipulated time in the same condition as when it was received in – unused, unwashed, unironed, unaltered and with the tags still attached.
• Once the item has been posted out, please update us with the tracking number.
• Do inform us of the item you wish to exchange it with.
• Only one time exchange is allowed per order.

• 10% of the item(s) price will be charged if it is returned to us for more that 5 days after receiving it.
• Under the rare occasion that the customer failed to return the item within the stipulated time, a valid reason must be provided.

It is important that customer do not click the pay button twice even when the browser is not responding. It is best to refresh or cancel the transaction and begin again.

1. Please email us using the contact form as soon as possible, or email support@wordpress-884510-3069216.cloudwaysapps.com
2. Provide us with your order number.
3. You may choose to have the amount refunded (charges may apply) or have a store credit.
4. Customers are to bear any bank charges due to money transfer between banks 
4. 3% from the total value will be deducted for admin fee – if you choose to have the monetary refund.
5. Full refund will be made – If the customer requests for store credit.

If requested by customer, we will refund the monetary value of goods returned to us based on these conditions :

• 10% of the returned item(s) price will be deducted for handling fee IF the parcel has been sent out.
•  6% of the returned item(s) price will be deducted for handling fee IF the parcel has NOT been sent out.
• Customers are to bear any bank charges due to money transfer between banks. 
• Refund process will take within 30 days.
• •  

We have made every effort to display, as accurately as possible, the colors of our products that appear on our website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. The position of pattern/design may vary slightly from what you see (example : the position of the flowers may be at different places). If you have any doubt on our products, please make your purchase directly from our boutiques to avoid disappointment.

* Currently there is no return policy for ‘change of mind’ situation.

* Exchanging with a different product
Case I : exchange code A with code A- YES, possible if stocks are available.
Case II : exchange code A with code B – a RM10 or 10% restocking fee will be charged, on top of additional shipping charges, whichever higher
* Size is stated. If the purchased item does not fit, exchanging of a different size will be similar of Case II
* Sale items are not eligible for returns, exchanges or refunds.

Please note that any exchanges and refunds of items ordered from our website is not valid at our boutique. We will not take any responsibilities for any exchange and refunds done at our boutique without confirmation from our side.

We have the right to refuse any exchange and refund at our boutique without any confirmation letter or notice from us.

We offer a flexible return policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of your Naseehat.my account.